Comprehensive Review of 20Bet's Customer Service
Customer service is a vital aspect of any online casino. When players encounter issues, they seek support to resolve them and resume gaming. 20Bet CA is one platform committed to offering effective customer support.
At this Canadian gambling platform, players can seek assistance through various channels. Whether you need help with your account or 20Bet no deposit bonuses, 20Bet support has you covered!
In this review, we’ll show you how to contact support and the different channels available. We’ll also explain the response times you can expect through these methods.
Any Questions?
How to Contact 20Bet Support?
There are two ways to contact 20Bet customer support: email and live chat. Although 20Bet doesn’t offer phone support, players will receive detailed answers through these channels.
To access the live chat feature, click the green chat icon at the bottom-right of the homepage. Once you do, you’ll be redirected to the chat interface.
If you’d rather make queries via email, click the Contact Us button. You can fill out a contact form stating your issue, and you’ll also find email addresses to send these messages directly.
Phone Number
Phone support is an effective way to speak with representatives in real-time on the 20Bet app. This method is ideal for players seeking reassurance on certain issues (e.g., account access and payments).
At 20Bet Casino Canada, you won’t find a phone number you can call to relay your concerns. You’ll have to make do with the FAQ, email, and live chat mediums.
Sign UpLive Chat
One of the best ways to access 20Bet support is through live chat. Once you click the LIVE CHAT button, you’ll be directed to the chat interface. To initiate the chat, you’ll need to enter your email address and name.
Afterwards, you’ll have access to a customer representative who will reply to your questions in a fitting manner. This 20Bet contact route is available 24/7. Additionally, you’ll receive replies minutes after sending a message.
To avoid losing your chats, click the … icon in the top right corner. This will send a transcript of the conversation directly to your email.
20Bet Email Support
Besides the live chat, another channel you can use to get assistance at 20Bet live casino is email. The gaming platform has two email addresses:
- Customer Support: support@20bet.com
- Complaints: complaints@20bet.com
You can send your reservations to either of these emails. You won’t get replies as quickly as you would with the live chat. However, you’re guaranteed a detailed response via the email route. We recommend the 20Bet email channel, especially if you have issues requiring prolonged investigations.
Sign UpAverage Waiting Time
The average waiting times for 20Bet’s customer support channels vary.
When you use the live chat, a chatbot will send automated messages. You’ll find an option to connect to an agent. Click on it, and you’ll be transferred to one within seconds. Once you’re linked to one, you’ll get replies within 30 seconds to one minute.
Replies are slow via the email route. When you send a complaint or question via this channel, you’ll get a response within 6 to 12 hours. However, the reply timeline depends on the volume of requests within a specific day.